Support

Camera access

Open iPhone Settings, choose Privacy & Security, then Camera, and enable PresentWell. If another app is using the camera, close it and reopen PresentWell.

Desk Coach paused

Continuous coaching works only while PresentWell is visible in the foreground. Keep the app open and the face guide on screen. The app keeps the display awake during an active session and pauses when you switch apps or lock the device.

No alert sound

Open Coach Settings, select a sound, and tap Preview. Sound cues respect your device volume and may be muted by Silent Mode. Choose Silent Flash or Haptic Only when you need a private cue.

Restore a subscription

On the paywall, tap Restore Purchases while signed into the Apple Account that made the purchase. If the purchase remains unavailable, confirm the subscription in Settings > Apple Account > Subscriptions, then contact us.

Cancel or manage billing

Apple controls billing. Open Settings, tap your name, choose Subscriptions, then PresentWell. Deleting the app does not cancel a subscription.

Safety and wellbeing

PresentWell is a practice tool, not a medical service. Stop a session if it feels uncomfortable or distracting. Seek a qualified professional for medical or mental-health concerns.